The personal information we collect and how we use it
The Council does not capture and store any personal information about an individual who accesses this website, except where he or she voluntarily chooses to give the Council personal information via email, or by using an electronic form on the website, or by enquiring about any of the Council's services.
In these circumstances, any personal information supplied will only be used to provide the requested information or service unless wider purposes are specified in the form on which the information is supplied or at the point of collection on the website, in which case the information may be used for any of those wider purposes.
The Council may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
The Council will only hold your information for as long as necessary for the purpose for which it was collected.
Personal information is not disclosed to third parties unless this is indicated on the web page and/or relevant form at the point of collecting the information or as required or allowed by law.
Cookies are not used to collect any personal information.
You have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. The way in which you do this depends upon the web browser which you use. Please refer to the "Help" function for your browser. If you accept cookies, they may remain on your computer for many years, unless you delete them. Please note that turning off cookies may limit your use of our website and website services.
How we protect your information
All the personal information collected via this website is recorded in a secure database.
All the Council's employees and data processors, who have access to or are associated with the processing of personal information, are obliged to respect the confidentiality of that information.
The Council ensures that your personal data will not be disclosed to government institutions and authorities except if required or allowed by law.
Please note that unless encrypted, email messages sent via the internet may not be secure and could be intercepted and read by someone else. Please bear this in mind when deciding whether to include personal or sensitive information in any email messages you intend to send.
Please see the Council's email disclaimer.
Users 16 and under
If you are aged 16 or under, please get your parent/guardian's permission before hand whenever you provide personal information to the Council's website. Users without this consent are not allowed to provide us with personal information.
The Council will process any personal information that it collects in accordance with the Data Protection Act 1998. If you wish to access personal information collected from you via this website or if you have an enquiry or concern regarding the processing of personal data by Monmouthshire County Council, please contact:
Data Protection Officer
Monmouthshire County Council,
tel: 01633 644744
Under the Data Protection Act 1998, you can request a copy of your information and the Council will provide you with a legible copy of the personal information it holds and to which you are entitled. This will be sent to you within 40 days of your request- although the Council almost always requires proof of your identity before supplying the information (in order to mitigate the risk of supplying information to the wrong person) and may ask you for further information to assist in locating your personal information. You may have to pay a small charge before the information is supplied.
If you remain dissatisfied after raising an issue about this policy and/or a request to access personal information collected from you via this site, you may also contact:
The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF